Shipping policy

Shipping Policy

At Terox, we aim to provide clear, fast, and reliable delivery for every order. This Shipping Policy explains where we ship, delivery times, shipping costs, tracking, and what to do if there is a problem with your delivery.

1. Shipping Coverage

We ship only within the country where this store operates.

For the UK store, we deliver only to addresses located within the United Kingdom. International shipping is not available.

Orders with delivery addresses outside the supported country cannot be processed and may be cancelled.

2. Shipping Cost

We offer free shipping on all orders within the supported country.

There are no additional shipping charges at checkout unless clearly stated on the website or during checkout.

3. Processing Time

After payment is confirmed, orders are usually processed within 1 to 2 business days.

Orders are not processed on weekends or public holidays. Orders placed during weekends or public holidays will be processed on the next business day.

4. Delivery Time

Estimated delivery time is 1 to 5 business days after dispatch.

Delivery time may vary depending on:

Customer location within the country
Courier availability
Seasonal demand
Weather conditions or logistics delays
Public holidays or regional delivery restrictions

We do our best to deliver all orders within the stated timeframe.

5. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

Please allow some time for tracking details to update after dispatch.

6. Incorrect or Incomplete Address

Please check your shipping address carefully before completing your order.

Terox is not responsible for delays or delivery failures caused by incorrect, incomplete, or undeliverable addresses.

If you notice an address error after placing your order, contact us as soon as possible at support@terox.shop. We cannot guarantee changes once the order has been processed or dispatched.