Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

To initiate a return, contact us at support@terox.shop with your order number and reason for return. We will provide return instructions within 1–2 business days.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.