Contact Information

Thank you for visiting Terox. This page provides clear and transparent contact information so customers can reach us easily with questions about products, orders, shipping, returns, refunds, payments, or our policies.

Business and Contact Details

Store / Business Name: Terox

Website: terox.shop

Email: support@terox.shop

Phone: 442079460857

Business Address: 221 Baker Street, London NW1 6XE, United Kingdom

When contacting us about an order, please include your order number, the email address used at checkout, and a short description of your request. This helps us respond faster and provide accurate support.

Customer Support

Our customer support team can help with:

• Product questions before purchase

• Order confirmation and payment questions

• Shipping status and tracking information

• Delivery issues, damaged parcels, or missing items

• Return requests and refund questions

• Policy questions and general store information

Response Time

We aim to respond to all customer enquiries within 24 hours on business days. During busy periods, weekends, or public holidays, responses may take slightly longer.

Support Hours

Monday to Friday: 9:00 AM to 6:00 PM

Saturday, Sunday, and public holidays: Closed

If you contact us outside support hours, your enquiry will be reviewed on the next business day.

Email Support

For the fastest support, please email us at support@terox.shop. Include all relevant information in your first message so we can assist you efficiently.

Phone Support

You may also contact us by phone at 442079460857. If we are unable to answer immediately, please send us an email so your request can be documented and handled by our support team.

Important Note

The contact information on this page applies to Terox and the website terox.shop. Please use these details for official customer service, order support, return requests, and legal enquiries.